ESR ENTERPRISES
Clean-O-Clean Product Line
Effective Date: 10.12.2024
Last Updated: 04.07.2025
Our Commitment to Privacy
At ESR ENTERPRISES, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our Clean-O-Clean products and services.
Information We Collect
Personal Information
We may collect the following types of personal information:
Contact Information
- Name and business name
- Mailing address and billing address
- Phone number and email address
- Job title and company information
Transaction Information
- Purchase history and order details
- Payment information (processed securely through third-party processors)
- Shipping and delivery preferences
- Product usage and feedback
Account Information
- Login credentials for online accounts
- Account preferences and settings
- Communication preferences
Non-Personal Information
We may also collect non-personal information such as:
- Website usage statistics and analytics
- Device information and browser type
- Geographic location (general area, not precise location)
- Product performance data and usage patterns
How We Use Your Information
We use your information for the following purposes:
Product and Service Delivery
- Processing and fulfilling orders
- Shipping Clean-O-Clean products to your location
- Providing customer support and technical assistance
- Managing returns, exchanges, and warranty claims
Business Operations
- Improving our products and developing new formulations
- Conducting market research and product development
- Managing supplier and distributor relationships
- Maintaining accurate business records
Communication
- Sending order confirmations and shipping notifications
- Providing product updates and safety information
- Sharing promotional offers and new product announcements
- Responding to inquiries and customer service requests
Legal and Safety Requirements
- Complying with applicable laws and regulations
- Maintaining safety data sheets and regulatory compliance
- Protecting against fraud and unauthorized transactions
- Responding to legal requests and government inquiries
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
Service Providers
- Shipping and logistics companies for order delivery
- Payment processors for transaction handling
- IT service providers for system maintenance
- Marketing service providers for authorized communications
Business Partners
- Authorized distributors and retailers
- Supply chain partners for product fulfillment
- Professional service providers (legal, accounting, consulting)
Legal Requirements
- When required by law or legal process
- To protect the rights and safety of our customers and employees
- To prevent fraud or other illegal activities
- In connection with business transfers or mergers
Data Security
We implement appropriate technical and organizational measures to protect your information:
Security Measures
- Encryption of sensitive data in transit and at rest
- Secure server infrastructure with regular security updates
- Access controls limiting employee access to personal information
- Regular security audits and vulnerability assessments
Data Retention
- We retain personal information only as long as necessary for business purposes
- Transaction records are maintained per legal and regulatory requirements
- Account information is retained until account closure or deletion request
- Marketing communications can be opted out of at any time
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Control
- Request access to your personal information
- Update or correct inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
Communication Preferences
- Unsubscribe from promotional emails
- Update communication preferences
- Choose frequency of product updates
- Modify contact methods
Data Portability
- Request a copy of your personal information
- Transfer your information to another service provider
- Receive information in a commonly used format
Cookies and Tracking
Our website may use cookies and similar tracking technologies:
Types of Cookies
- Essential cookies for website functionality
- Analytics cookies for usage statistics
- Marketing cookies for personalized content
- Preference cookies for user settings
Cookie Management
- You can control cookies through your browser settings
- Disabling cookies may limit website functionality
- Third-party cookies are governed by respective privacy policies
Children’s Privacy
Clean-O-Clean products are intended for commercial and industrial use. We do not knowingly collect personal information from children under 13 years of age. If we become aware of such collection, we will take steps to delete the information promptly.
International Data Transfers
If you are located outside of [Your Country], please note that your information may be transferred to and processed in [Your Country] where our servers are located. We ensure appropriate safeguards are in place for such transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Providing notice through our customer communication channels
Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
ESR ENTERPRISES
Privacy Officer
!E / 52, Chinnakannu Puram
Tuticorin, Tamil Nadu
India
Phone: +91 91505 90453
Email: esrenterprisesofficial@gmail.com
Website: cleanoclean.in
Business Hours: 09:00 AM – 08:00 PM
This Privacy Policy is designed to comply with applicable privacy laws and regulations. For specific legal advice, please consult with qualified legal counsel.
ESR ENTERPRISES – Your trusted partner for Clean-O-Clean industrial cleaning solutions