ESR ENTERPRISES
Clean-O-Clean Product Line
Effective Date: 10.12.2025
Last Updated: 04.07.2025
Overview
ESR ENTERPRISES is committed to providing reliable and efficient shipping and delivery services for all Clean-O-Clean industrial cleaning products. This policy outlines our shipping methods, delivery timeframes, costs, and special handling requirements for hazardous materials.
Shipping Coverage Areas
Domestic Shipping
- Primary Coverage: Tamil Nadu
- Standard Delivery: All major cities and industrial areas
- Extended Delivery: Rural and remote locations (additional fees may apply)
- Express Service: Available to most metropolitan areas
International Shipping
- Export Markets: [List of countries/regions]
- Regulatory Compliance: All international shipments comply with export regulations
- Documentation: Complete customs documentation provided
- Restrictions: Some countries may have import restrictions on chemical products
Shipping Methods and Timeframes
Standard Ground Shipping
Delivery Time: 3-7 business days
- Most cost-effective option for non-urgent orders
- Suitable for orders under 150 lbs
- Tracking information provided
- Delivery to commercial addresses
Expedited Shipping
Delivery Time: 1-3 business days
- Priority handling and faster transit
- Available for urgent orders
- Higher shipping costs apply
- Guaranteed delivery dates
Freight Shipping
Delivery Time: 2-10 business days
- Required for orders over 150 lbs or large volume shipments
- Pallet shipping available
- Truck delivery to loading dock
- Commercial address required
Specialized Shipping
Hazardous Materials Transport
- Certified hazmat carriers only
- Additional documentation required
- Extended processing time (1-2 additional days)
- Specialized handling fees apply
Order Processing Times
Custom Formulations
Processing Time: 5-15 business days
- Custom blends made to order
- Quality testing required before shipment
- Customer approval may be required
- Rush orders available for additional fee
Bulk Orders
Processing Time: 3-10 business days
- Orders over 500 Bottles
- Production scheduling required
- Advance notice recommended
- Delivery scheduling coordinated with customer
Shipping Costs and Calculations
Free Shipping Qualifications
Domestic Orders
- Orders over $500 qualify for free standard ground shipping
- Orders over $1,000 qualify for free expedited shipping
- Bulk orders over $2,500 qualify for free freight shipping
Commercial Accounts
- Established accounts may qualify for reduced shipping rates
- Volume shipping discounts available
- Dedicated account management for large customers
Delivery Requirements
Commercial Deliveries
Standard Requirements
- Loading dock or ground-level delivery preferred
- Forklift available for pallet deliveries
- Authorized personnel present to receive shipment
- Business hours delivery (8:00 AM – 5:00 PM)
Special Delivery Options
- Inside delivery available for additional fee
- Appointment delivery scheduling
- Weekend delivery (Saturday only, additional cost)
- After-hours delivery (by special arrangement)
Residential Deliveries
Limitations
- Residential delivery available for orders under 150 lbs
- Signature required for all deliveries
- No weekend or evening deliveries
- Additional surcharges apply
Restrictions
- Hazardous materials cannot be delivered to residential addresses
- Large orders may require freight terminal pickup
- Some carriers may refuse residential chemical deliveries
Hazardous Materials Shipping
DOT Compliance
Required Documentation
- Hazardous Materials Shipping Papers
- Safety Data Sheets (SDS)
- Emergency Response Information
- Proper shipping name and UN identification numbers
Packaging Requirements
- UN specification packaging only
- Proper labeling and placarding
- Overpacking when required
- Segregation requirements observed
Carrier Restrictions
Approved Carriers
- Only DOT-certified hazmat carriers used
- Specialized training required for drivers
- Enhanced tracking and monitoring
- 24/7 emergency response capability
Shipping Limitations
- No air transport for certain formulations
- Ground transportation only for bulk quantities
- Weather-dependent shipping restrictions
- Seasonal limitations may apply
Delivery Tracking and Communication
Order Confirmation
Immediate Notification
- Order confirmation email sent within 1 hour
- Estimated shipping date provided
- Tracking information included when available
- Customer service contact information
Shipping Notifications
Proactive Communication
- Shipment confirmation with tracking number
- Estimated delivery date and time window
- Delivery attempt notifications
- Exception alerts for delays
Delivery Confirmation
Proof of Delivery
- Signed delivery receipt
- Photo confirmation when available
- Delivery timestamp and location
- Exception reports for delivery issues
Special Delivery Services
Appointment Delivery
Scheduled Deliveries
- 2-hour delivery windows available
- Advance scheduling required
- Additional coordination fees apply
- Confirmation 24 hours before delivery
Inside Delivery
White Glove Service
- Product delivered inside facility
- Placement at designated location
- Unpacking services available
- Professional handling teams
Emergency Delivery
Rush Orders
- Same-day delivery available in select areas
- Premium pricing applies
- Subject to product availability
- Advance authorization required
Delivery Issues and Resolution
Delivery Failures
Common Issues
- Incorrect or incomplete delivery address
- No authorized personnel present
- Delivery access restrictions
- Weather-related delays
Resolution Process
- Immediate notification to customer
- Redelivery scheduling within 24 hours
- Alternative delivery arrangements if needed
- Customer service support throughout process
Damage Claims
Reporting Requirements
- Report damage within 48 hours of delivery
- Photograph damage before unpacking
- Keep all packaging materials
- File claim with shipping carrier
Claim Process
- Customer reports damage to ESR ENTERPRISES
- Damage assessment and documentation
- Claim filed with appropriate carrier
- Replacement product shipped if warranted
International Shipping Considerations
Export Documentation
Required Documents
- Commercial Invoice
- Packing List
- Safety Data Sheets
- Export License (when required)
- Certificate of Origin
Customs and Duties
Customer Responsibility
- All customs duties and taxes
- Import license requirements
- Local regulatory compliance
- Currency exchange considerations
Force Majeure and Delays
Uncontrollable Circumstances
Potential Delays
- Natural disasters and severe weather
- Transportation strikes or disruptions
- Government regulations or restrictions
- Supplier or carrier issues
Communication Policy
- Immediate notification of significant delays
- Alternative shipping arrangements when possible
- Regular updates on resolution progress
- Compensation consideration for extended delays
Contact Information
For shipping and delivery questions:
ESR ENTERPRISES
Shipping Department
1E / 52, Chinnakannu Puram,
Tuticorin, Tamil Nadu,
India.
Phone: +91 97501 84538
Email: esrenterprisesofficial@gmail.com
Emergency: +91 97501 84538
Business Hours: 09:00 AM – 08:00 PM
Customer Service: 09:00 AM – 08:00 PM
Important Notes
- All shipping times are estimates and not guaranteed
- Delivery times may vary based on destination and carrier
- Hazardous materials subject to additional regulations
- International shipments may require additional processing time
- Weather and natural disasters may cause delays beyond our control
ESR ENTERPRISES – Reliable delivery of professional cleaning solutions